frequently asked questions
About Pins Customization
We don’ t have stock products. All coins and pins are custom. Please fill the free quote form and just email us for all details, we will quote and do mock up for you.
Please email your ideas, descriptions or sketch. Our artist will help you create the design.
MOQ is 50pcs per design.
Mock up is one day, Sample is about one week, Production is about 7 to 10 days depending on order quantity and details.
We can show mock up after you agree the price. And you can pay deposit after seeing mock up.
We will keep it for three years
There is no mould charge if you reorder within three years
We can do any odd shapes you require
2D designs only have one layer of raised metal while 3D have multiple layers of raised metal.
You can pay by credit card, paypal, bank transfer.
We ship by DHL,FedEx or UPS. Fast service only takes around 3 days worldwide.
In most cases, no duties incurred. If you do receive the bill, just email us and we will share it with you.
Sample time: 5~7 days depending on size
Production time: 7~10 days depending on Qty.
Transit time: 3~5 days
Rush service is available at no extra charge.
If we did the color wrong, or did the backing style wrong, or any problem that make the final products not match the sample picture we sent, we will refund or remake the pins and coins for you.